Whitethorn Games – Privacy Policy

Whitethorn Games, Inc. of 11 East 12th Street, Erie, PA, USA, 16501 (“Whitethorn,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and retain information when you use our websites, games, services, and communication channels.

This policy applies to:

  • whitethorngames.com and related websites

  • Whitethorn-published video games on all platforms

  • Email, customer support, newsletters, and community interactions

  • Any other online service that links to this Privacy Policy

1. Information We Collect

We collect information in three ways: (A) information you provide, (B) information collected automatically, and (C) information from partners and platforms.

A. Information You Provide to Us

This includes:

  • Contact information (email address, name) when you reach out to us

  • Support requests and the content of messages you send

  • Newsletter sign-ups

  • Survey or playtest submissions

  • Purchase and shipping details if you buy merchandise directly from us

We only collect this information when you voluntarily give it to us.

B. Information Collected Automatically

When you use our website or our games, we may automatically collect:

Website analytics:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on site

  • Cookies or similar technologies

We use standard analytics tools (e.g., Google Analytics or platform-provided tools).

Game telemetry (varies by platform):

  • Device/platform identifiers

  • Game version

  • Crash logs

  • Performance metrics

  • User settings

  • Gameplay analytics (aggregated, non-personalized)

We do not collect sensitive personal information such as birthdates, financial information, biometrics, or precise location unless explicitly required by a platform.

C. Information From Platforms & Partners

If you purchase or install a Whitethorn game through platforms such as Steam, Xbox, PlayStation, Nintendo, Epic Games Store, or mobile stores, those platforms may share limited information with us, such as:

  • Region/country

  • Non-personal game analytics

  • Crash reports

  • Achievements or entitlements

  • Hardware performance data

We never receive your payment information from these platforms.

2. How We Use Your Information

We use your information for the following purposes:

  • To operate and improve our websites, services, and games

  • To respond to customer support requests

  • To analyze game performance and fix bugs

  • To ship merchandise or fulfill orders

  • To send optional marketing communications (only if you opt in)

  • To ensure platform compliance and security

  • To conduct playtesting, research, or feedback sessions

We do not use your information for automated decision-making or behavioral advertising targeting children.

3. How We Share Your Information

We do not sell your data.

We may share information only with:

A. Service Providers

Trusted third parties who help us operate our services, such as:

  • Web hosting

  • Email newsletters

  • Analytics providers

  • Customer support software

  • Merchandise shipping partners

Service providers may only use data for the services they perform for us.

B. Platform Holders

If you're using a game on a major platform (Epic, Steam, Nintendo, PlayStation, Xbox, etc.), certain telemetry or crash logs may be shared with that platform to comply with their requirements.

C. Legal or Safety Reasons

We may disclose information if required by law or to protect our rights, users, or systems.

4. Data Retention

We retain data only for as long as necessary:

  • Support emails: up to 24 months

  • Crash logs / telemetry: 6–24 months depending on platform requirements

  • Website analytics: up to 26 months (standard Google Analytics retention)

  • Newsletter data: until you unsubscribe

  • Legal/financial records: retained as required by law

Once data is no longer needed, it is securely deleted or anonymized.

5. Your Rights and Choices

You have the right to:

  • Access the personal data we have about you

  • Correct inaccurate information

  • Request deletion of your data

  • Opt out of marketing emails

  • Limit or refuse cookies via your browser

  • Request information about third-party sharing

To exercise any of these rights, contact:

📧 hello@whitethorngames.com
📞 814-580-9982

We respond to all requests within 30 days.

6. Children’s Privacy

Our websites and most of our games are not intended for children under 13.
For games intended for young audiences, we comply with COPPA, GDPR-K, and platform-specific parental control systems. We do not knowingly collect personal data from children without parental consent.

7. Security

We use administrative, technical, and physical safeguards to protect your information, including:

  • HTTPS encryption

  • Secure servers

  • Restricted employee access

  • Encrypted transmission of sensitive information

No system is perfectly secure, but we take reasonable measures to protect your data.

8. International Users

Whitethorn is based in the United States. If you access our services from outside the U.S., your information may be transferred and stored in the U.S. in compliance with applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” and, where required, provide notice.

10. Contact Us

If you have questions about this policy, contact us at:

Whitethorn Games, Inc.
attn: Legal & Privacy
11 East 12th Street, Erie, Pennsylvania, USA, 16501
📧 hello@whitethorngames.com
📞 814-580-9982

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